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INSTRUCTIONS

FOR PATIENTS

TELECONFERENCE

The Patient has the possibility to use the option of video consultation with the Doctor. 

Video consultation (Teleconference) can be initiated only by the Doctor. You will be notified of the start of the video consultation in the following way:

  • by text message (you will receive a link to log in to your Istel Care account)
  • by e-mail (you will receive a link to log in to your Istel Care account, provided that the e-mail address is completed and confirmed in the system)
  • after logging in to the Istel Care account in the Teleconference tab, you will be able to join the video consultation.

To join the Teleconference, proceed as follows:

1. Enter the “Teleconference” tab. 

Fig. Teleconference tab on the main page

2. You will see information about the Doctor waiting for you. Click on JOIN IN. 

Fig. Location of the JOIN IN button

3. Select the APPLY SETTINGS AND START CONSULTATION button 

Fig. APPLY SETTINGS AND START CONSULTATION button

During the Teleconference Patient can:

  • Chat with the Physician in the chat box (see 1)
  • Start/end the video (see 2)
  • Turn on/off the sound (see 3)
  • Enable/disable screen sharing (see 4)
  • Change sound and image settings (see 5)
Fig. View of Teleconference window

Teleconference will be finished by Physician by clicking on “switch off” button.